Medi-Nav Orientation Resource v6, 2024

4.6.3 Aged Care Complaints Commissioner Some HHSs are approved providers of residential aged care services and/or providers of Commonwealth funded Home and Community Care (HACC) services. The Aged Care Quality and Safety Commission provides a free service, funded by the Commonwealth Government, for anyone to raise their concerns about the quality of care or services being delivered to people receiving aged care services subsidised by the Commonwealth Government, including residential care, home care packages and Commonwealth-funded HACC services. For further information refer to: https://www.agedcarequality.gov.au/making-complaint 4.6.4 Crime and Corruption Commission HHSs are a unit of public administration (UPA) under the Crime and Corruption Act 2001 (the CCA). As a unit of public administration, HHSs are accountable and responsible for the consideration, assessment and reporting of suspected corrupt conduct that arises within the HHS. HHSs are required to report allegations directly to the Crime and Corruption Commission (CCC). The Health Service Chief Executive is responsible for referring complaints of suspected corrupt conduct to the CCC. For further information, including a description of corrupt conduct, visit: http://www.ccc.qld.gov.au 4.6.5 National Boards and the Australian Health Practitioner Regulation Agency The primary role of the National Boards is to protect the public and set the standards that all registered health practitioners must meet. Boards make decisions about individual practitioners. Ahpra receives and investigates complaints and concerns about practitioners. In Queensland, all complaints about registered health practitioners or students are made to the Office of the Health Ombudsman Information about Ahpra notifications can be viewed at: https://www.ahpra.gov.au/notifications.aspx 4.7 Information privacy and confidentiality Information privacy recognises the importance of protecting the ‘personal information’ of individuals. It creates a right for individuals to access and amend their own personal information and provides rules for how agencies may and must handle personal information (including the collection, storage, data quality, use and disclosure). In Queensland, the Department of Health and the HHSs are subject to rules around the collection and handling of personal and confidential information. These rules are contained within the Information Privacy Act 2009 (IP Act), the National Privacy Principles (NPPs) and the Hospital and Health Boards Act 2011 (HHB Act) . Patient confidentiality in Queensland’s public health services is strictly regulated. Section 142 in Part 7 of the HHB Act sets out the duty of confidentiality and exceptions that permit disclosure of confidential information by ‘designated persons’, including Queensland Health staff. It is an offence