Medi-Nav Orientation Resource v6, 2024

| 3 4.6 Investigative and healthcare complaint entities in Queensland 4.6.1 Coroner Coroners are responsible for investigating reportable deaths that occur in Queensland, including healthcare-related deaths. The main function of the coroner is to determine the identity of the deceased person, when and where they died, how they died and the medical cause of death. Coroners also make recommendations aimed at preventing similar deaths in the future. Health professionals have an obligation under the Coroners Act 2003 to report certain deaths to the Coroner and provide relevant information to assist in any subsequent investigation. Queensland Health is committed to learning from coronial inquests through a system of consistent, coordinated response to coronial recommendations. The department’s Patient Safety and Quality Improvement Service coordinate responses to coronial recommendation for interdepartmental annual reports and to share lessons. Refer to your employing HHS for local policy/guidelines on coronial management. Additional information is available from the Coroners Court of Queensland at: https://www.courts.qld.gov.au/courts/coroners-court Access the Coroners Act 2003 , detailing the definition of reportable deaths, at: https://www.legislation.qld.gov.au/view/html/inforce/2018-12-01/act-2003-013 View Coronial inquest findings at: https://www.courts.qld.gov.au/courts/coroners-court/findings Queensland Government’s responses to coronial recommendations can be found within annual reports at : https://www.justice.qld.gov.au/publications-policies/reports/annual-report 4.6.2 Office of the Health Ombudsman A complaint is defined as any expression of dissatisfaction or concern, by or on behalf of a consumer or group of consumers regarding the provision of a health service. A complaint may be made verbally or in writing. Refer to your HHS for the local policy/guideline on the management of complaints. The Office of the Health Ombudsman (OHO) is Queensland’s health service complaints agency. It is an independent statutory body established under the Health Ombudsman Act 2013 , which outlines the key objectives of the Office. The OHO is the single entity to receive all health service complaints in Queensland (including voluntary, mandatory and relevant event notifications under the Australian Health Practitioner Regulation National Law). For further information visit the OHO website: https://www.oho.qld.gov.au/ | 55