Medi-Nav Orientation Resource v6, 2024

| 3 State Emergency Service The State Emergency Service (SES) is a not-for-profit, volunteer organisation designed to help Queensland communities in times of emergency or disaster. Each year the SES receives thousands of calls for assistance. Services are mostly provided in local communities by volunteers. For further information, refer to : https://www.qfes.qld.gov.au/about-us/frontline-services/state- emergency-service Poisons Information Centre The Poisons Information Centre provides the public and health professionals of Queensland with prompt, up-to-date, evidence-based clinical information and advice to assist in the management of poisonings and suspected poisonings. The Centre is occasionally called upon to provide advice to callers from neighbouring countries, such as Papua New Guinea. All calls are answered by clinical pharmacists who have specific additional training in toxicology, risk assessment and the provision of poisons information. The Centre also has access to a range of specialist medical officers at consultant level who can provide expert advice about a wide range of emergencies, including bites and stings, mushrooms, plants, spiders, snakes, insects and the management of poisoned patients where clinically appropriate. For further information, refer to : https://www.poisonsinfo.health.qld.gov.au/ Appendix 3: Statewide Systems Capacity alert (ambulance diversion) Most public hospital facilities in Queensland have a capacity alert procedure for when they are near, or at capacity for patient treatment. This procedure is activated upon reaching certain criteria in the emergency department or acute hospital wards. The alert status activates the operation of internal processes and nominates the time at which the hospital executive should be notified of the situation. | 67