Medi-Nav Orientation Resource v6, 2024

| 3 Government standards, Code of Conduct documentation regarding security, ICT user responsibilities and applicable policies. Additionally, the Australian Health Practitioner Regulation Agency (Ahpra) has a social media policy that guide the use of social media for health practitioners. Each HHS also has a social media policy which all staff are expected to comply with. For further information, refer to: https://www.medicalboard.gov.au/Codes-Guidelines- Policies/Social-media-guidance.aspx 3.6.4 Cultural capability According to the Australian Bureau of Statistics Census of Population Housing 2021, Queensland is a culturally and linguistically diverse state, with almost 30% of the population born overseas and 15% of households speaking a language other than English at home. In a healthcare environment, cultural differences take on great significance. Proficiency in English may not always be enough to remove any cultural barriers between doctors and patients. Different values and beliefs of Australian patients will affect perceptions of appropriate treatment and behaviour. Your own experience and background may lead you to have different expectation from those of your patients. Here are some basic principles for communicating with a person from a different culture: + Assume differences will be present + Check your assumptions in a culturally sensitive way + Emphasise description rather than interpretation or evaluation + Delay judgement until you have had sufficient time to observe and interpret the situation + Express empathy simply – try to see the situation from the other person’s perspective and convey that you acknowledge their feelings and appreciate their situation – “I can see that you are angry / upset / sad / worried / annoyed about…..” + Treat your interpretation as a working hypothesis until you have sufficient data to support it + Be aware of your own cultural beliefs and prejudices Queensland Health has established frameworks providing the basis for building cultural capability within clinical and other workforces. Along with the delivery of Aboriginal and Torres Strait Islander cultural capability training, Queensland Health publishes various resources to support the provision of culturally sensitive healthcare in hospitals and community health services. For further information, refer to: https://www.health.qld.gov.au/public-health/groups/multicultural/resources-health-professionals https://www.health.qld.gov.au/multicultural https://www.health.qld.gov.au/research-reports/reports/public-health/cho-report 3.6.5 Closing the gap in Queensland Queensland Health acknowledges and pays respect to Aboriginal and Torres Strait Islander Peoples, Elders, consumers and staff, past and present, on whose land we provide health services to all Queenslanders. Based on the 2021 Census of Population and Housing, the estimated resident Aboriginal and Torres Strait Islander population was 5.2 per cent of Queensland’s population (273.119 of 5,215,814). | 37